Language Accessibility for LEP Patients in Ohio Community Pharmacies

Presenter Information

Cadence Ann Carpenter, Ohio Northern UniversityFollow

Advisor(s)

Dr. Karen Kier, ONU Raabe College of Pharmacy

Confirmation

1

Document Type

Paper

Location

ONU McIntosh Center; Ballroom

Start Date

8-4-2025 2:45 PM

End Date

8-4-2025 3:00 PM

Abstract

Language Accessibility for LEP Patients in Ohio Community Pharmacies

Cadence Carpenter, Dr. Karen L. Kier

Abstract: Limited English Proficiency (LEP) patients can experience difficulties when communicating with healthcare professionals including pharmacists and pharmacy technicians within community pharmacies. This presents a struggle when trying to convey medication information. With the influx of immigrant and LEP populations, this study will assess how well equipped pharmacists are to help these patients. Methods include interviews conducted with community pharmacists and thematic analysis to determine themes for survey development. After interviewing pharmacists, a one-time electronic survey via Qualtrics will be developed and distributed to Ohio community pharmacists. Results are in progress with interviews scheduled in March of 2025. Based on previous research, pharmacists indicate a lack of confidence and training for LEP patients. This data will be used to propose further research in the field from the patient point of view and advocate for pharmacy policies at the state level.

Keywords:

Limited English Proficiency

Community

Pharmacy

English as a Second Language

Communication

Pharmacists

Immigrants

Accessibility

Recommended Citation

Carpenter, Cadence Ann, "Language Accessibility for LEP Patients in Ohio Community Pharmacies" (2025). ONU Student Research Colloquium. 26.
https://digitalcommons.onu.edu/student_research_colloquium/2025/Papers/26