Advisor(s)

Karen L. Kier, PhD
Ohio Northern University
Pharmacy Practice
k-kier@onu.edu

Document Type

Video

Start Date

23-4-2021 9:00 AM

Description

This is an Honors Project stemming from my summer internship project at Johns Hopkins Medicine. As the Education, Training, and Project Management Pharmacy Intern for the Johns Hopkins Home Care Group, I worked with pharmacy and nursing staff through eleven outpatient pharmacies, infusion pharmacy services, and infusion nursing services. This presentation will briefly cover the summer project but will focus on the statistical analysis of the metrics and the changes in prescription processing time through the Contact Manager queue. I optimized a queue in Enterprise Rx (prescription processing software) called Contact Manager. This queue holds prescriptions out of pharmacy workflow to resolve issues before the drug can be dispensed to the patient. These issues range included Refill Requests (Rx out of refills), New Rx Request (Rx expired), and Rx Clarification (Rx needs clinical pharmacist intervention with prescriber – wrong duration, dose, directions, etc). My assigned project was to develop an expertise with the queue process, roll out an optimization on the current Contact Manager process, and train/retrain several employees at each outpatient pharmacy. Analysis of the 47,840 data points showed a significant improvement in the fill time for prescriptions in the queue.

Notes

This presentation is part of the Honors Capstone Enhancement Presentation series.

Open Access

Available to all.

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Apr 23rd, 9:00 AM

Education and Training’s Impact on Prescription Processing at a Large Academic Medical Center

This is an Honors Project stemming from my summer internship project at Johns Hopkins Medicine. As the Education, Training, and Project Management Pharmacy Intern for the Johns Hopkins Home Care Group, I worked with pharmacy and nursing staff through eleven outpatient pharmacies, infusion pharmacy services, and infusion nursing services. This presentation will briefly cover the summer project but will focus on the statistical analysis of the metrics and the changes in prescription processing time through the Contact Manager queue. I optimized a queue in Enterprise Rx (prescription processing software) called Contact Manager. This queue holds prescriptions out of pharmacy workflow to resolve issues before the drug can be dispensed to the patient. These issues range included Refill Requests (Rx out of refills), New Rx Request (Rx expired), and Rx Clarification (Rx needs clinical pharmacist intervention with prescriber – wrong duration, dose, directions, etc). My assigned project was to develop an expertise with the queue process, roll out an optimization on the current Contact Manager process, and train/retrain several employees at each outpatient pharmacy. Analysis of the 47,840 data points showed a significant improvement in the fill time for prescriptions in the queue.